Return & Refund Policy

Effective Date: [Insert Date]

At Silvery Charms, we want you to love every piece of jewelry you purchase. If for any reason you are not fully satisfied, our return and refund policy ensures a smooth process.

1. Eligibility for Returns

• Returns are accepted within 7 days of delivery.
• Items must be:
  • Unworn and unused
  • In original packaging with tags/labels intact
  • Free from damage, scratches, or signs of wear
• Proof of purchase (order number, invoice, or receipt) is required.

2. Non-Returnable Items

• Customized, engraved, or personalized jewelry.
• Items purchased on clearance or marked as “Final Sale.”
• Gift cards and promotional items.

3. Refund Process

• Once we receive and inspect your returned item, we will notify you via email/WhatsApp.
• If approved, your refund will be processed within 7–10 business days to your original payment method.
• Shipping charges (if any) are non-refundable.

4. Exchanges

• If you wish to exchange an item (different size, style, or product), please contact our support team.
• Exchanges are subject to stock availability.

5. Damaged or Defective Items

• If you receive a damaged or defective product, please inform us within 48 hours of delivery.
• We will arrange a replacement or a full refund at no extra cost.

6. Return Shipping

• Customers are responsible for return shipping unless the product is defective or incorrect.
• We recommend using a trackable shipping service to ensure safe return.

7. How to Initiate a Return

To request a return or refund, please contact us:

📍 Silvery Charms
📧 Email: [Insert your email]
📞 Phone: [Insert your contact number]

Our support team will guide you through the process.